Frequently Asked Questions – ON-Auto Trading Oy
1. What is ON-Auto Trading Oy?
ON-Auto Trading Oy is a professional online vehicle auction and sourcing platform operating across Europe.
We provide access to vehicle auctions for verified business buyers (B2B) and approved private buyers (B2C). ON-Auto Trading Oy acts as an intermediary platform and does not operate as a traditional car dealership.
2. Who can use the ON-Auto Trading platform?
The platform is available to:
– Business buyers (B2B) such as car dealers, fleet companies, and automotive businesses
– Private buyers (B2C) who have been approved to participate in selected auctions
Access to auctions depends on the user’s role and approval status.
3. Do I need to register to use the platform?
Yes. While some auction listings may be viewable without registration, an active and approved account is required to place bids or purchase vehicles.
Registration requires a one-time annual fee of €49, which covers account setup, identity verification, and platform access.
4. How does registration and approval work?
After submitting your registration and completing the annual fee payment:
– B2B accounts are manually reviewed and approved by our team
– B2C accounts may be approved for participation in selected auctions
Once approved, you will receive a confirmation email with your login credentials.
5. What is the difference between B2B and B2C users?
– B2B users may participate in all available auctions unless otherwise stated
– B2C users may only bid in auctions explicitly marked as open to private buyers
Bidding rights are determined by user role and approval status.
6. Are bids legally binding?
Yes. All bids placed on the platform are legally binding and cannot be withdrawn or modified once submitted.
Winning an auction creates a legal obligation to complete the purchase transaction.
7. What happens if I win an auction?
If you win an auction:
– You will receive payment and next steps instructions via email and your account dashboard
– Payment must be completed within the timeframe specified by ON-Auto Trading Oy
– A documentation, handling, and shipping preparation fee of €300 is added to the final purchase price
– Additional costs such as transport, taxes, customs duties, or registration fees may apply
Failure to complete payment may result in account suspension, financial penalties, or permanent exclusion from the platform.
8. Are vehicles sold with warranty or return rights?
No. All vehicles are sold “as is”, unless explicitly stated otherwise in the auction listing.
ON-Auto Trading Oy does not provide warranties and is not responsible for hidden defects or condition discrepancies. Buyers are solely responsible for reviewing all available vehicle information prior to bidding.
9. Can an auction be extended?
Yes. To ensure fair and transparent bidding, auctions may be automatically extended if a bid is placed shortly before the scheduled end time. This anti-sniping mechanism protects all participants from last-second manipulation.
10. Are deposits or advance payments required?
For selected auctions, a deposit or advance payment may be required before bidding or after winning.
Deposit requirements and conditions will always be clearly communicated in advance. Deposits may be non-refundable if auction rules are violated or payment is not completed within the required timeframe.
11. When and how do I pay after winning an auction?
After winning an auction, payment instructions will be sent by email and made available in your account dashboard.
Payment must be completed within the timeframe specified by ON-Auto Trading Oy. Late or failed payments may result in penalties or account suspension.
12. What payment methods are accepted?
Accepted payment methods include:
– Bank transfer
– Other payment methods as specified in the auction terms
Exact payment instructions are provided after winning an auction.
13. Are prices shown with or without VAT?
Unless stated otherwise:
– B2B prices are typically shown excluding VAT
– B2C prices may include VAT where applicable
Final pricing details will always be clarified before payment is requested.
14. Does the auction price include transport or delivery?
No. Auction prices do not include transport or delivery costs unless explicitly stated in the listing.
A mandatory documentation, handling, and shipping preparation fee of €300 is added to every final purchase price. Transport and delivery services may be arranged separately upon request.
15. Can ON-Auto Trading Oy arrange vehicle transport?
Yes. ON-Auto Trading Oy can assist in organizing vehicle transport through trusted logistics partners across Europe.
Transport availability, estimated cost, and delivery timeframe depend on the vehicle location and destination country.
16. How long does delivery usually take?
Delivery time depends on:
– Vehicle location and destination country
– Selected transport method
– Customs or border procedures (if applicable)
Estimated delivery time will be communicated once transport arrangements are confirmed.
17. Can I collect the vehicle myself?
In some cases, self-collection may be arranged. Collection conditions, vehicle location, and required documentation will be confirmed after the auction is completed.
18. What documents will I receive with the vehicle?
Depending on the vehicle and country of origin, documentation may include:
– Purchase invoice
– Vehicle registration documents
– Export or transport documents (where applicable)
Exact documentation will be confirmed after purchase.
19. What happens if there are delays in transport or delivery?
Delivery delays may occur due to logistics, customs procedures, weather conditions, or third-party transport providers.
ON-Auto Trading Oy is not liable for delays caused by external service providers but will assist in communication and coordination wherever possible.
20. Can ON-Auto Trading Oy cancel an auction?
Yes. ON-Auto Trading Oy reserves the right to cancel, suspend, or restart an auction in cases of:
– Technical errors or system failures
– Suspected fraud, abuse, or manipulation
– Force majeure or circumstances beyond reasonable control
21. How is my personal data handled?
Personal data is collected and processed in accordance with our Privacy Policy and applicable EU data protection laws (GDPR). We do not sell or share personal data with unauthorized third parties.
22. Who can I contact for support?
For any questions, assistance, or account-related inquiries, please contact us at:
📧 info@onauto1.com
We aim to respond to all inquiries within 1 business day.
Last updated: March 2026
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