Buyer Rules and Serious Purchase Policy

ON-Auto helps verified buyers review vehicles from external auction platforms and understand the next steps before bidding or purchase assistance begins. To keep the service fair, professional and efficient, all buyers must follow the rules below.

1. Serious buyers only

You may send a vehicle link only if you are genuinely interested in buying that specific vehicle. Do not send links only for curiosity, price checking, entertainment or comparison without real purchase intent.

2. Do not send random or bulk links

Sending many vehicle links without choosing a realistic vehicle is not allowed. Each request should be connected to a real potential purchase. ON-Auto may reject repeated low-quality requests.

3. Provide correct contact details

Buyers must provide a real name, valid email address and phone number. Incorrect, fake or unreachable contact details may cause the request to be rejected.

4. Set a realistic budget

Before sending a vehicle link, make sure your maximum budget is realistic. The final cost may include the vehicle price, auction fees, transport, documents, possible taxes, service costs and other related expenses.

5. No direct bidding through the request form

The external auction request form is not a bidding form and not a payment form. First, you send the vehicle link to ON-Auto. Then ON-Auto reviews whether assistance is possible and confirms the next steps by email.

6. Registration fee and service deposit

The €49 registration fee is used to verify serious buyers and reduce fake requests, spam and non-serious activity. This fee is separate from the €300 service deposit.

The €300 service deposit may be requested only after ON-Auto confirms that assistance is possible for a specific selected vehicle. The deposit may be required before ON-Auto starts bidding or purchase assistance.

7. Respect auction deadlines

Auction vehicles may sell quickly and deadlines can be short. Buyers must respond on time when ON-Auto requests confirmation, payment or additional information.

8. Vehicle condition and auction risks

Auction vehicles are usually sold according to the information provided by the auction platform or seller. ON-Auto can help review available information, but buyers must understand that used and auction vehicles may have defects, hidden issues, previous damage or additional costs.

9. Abuse of the service is not allowed

ON-Auto may refuse service, block requests or restrict access if a buyer sends fake links, repeatedly cancels without reason, provides false information, abuses communication or uses the platform in a non-serious way.